Refund policy

Last updated 16 September 2026

Discoveries

A discovery is digital content that starts being delivered as soon as you begin answering questions. If you have not started the discovery, you can ask for a full refund within 14 days of payment. Once you have started it, the right to cancel no longer applies, but if the Service failed to produce a brief for you and a retry did not fix it, contact us and we will put it right or refund you.

Product expert sessions

You can cancel and receive a full refund at any time before the session takes place. If we cannot offer a time within 14 days of your booking, you can have a full refund.

How to ask

Email hello@drawingboard.tech from the address on your account, saying which purchase you mean. Refunds go back to the original payment method within 10 working days, and a refunded discovery is locked again.

Nothing in this policy affects your statutory rights.